Staples still has its guarantee that your ink will be in stock or you get $10 off. Staples will even reprint the order correctly without charging you.Ħ. The manager will most likely come over and stand firm (they will offer you 50% off or something similar) and you will receive the order for free. If you are not satisfied with the way the order was done, you simply need to state that you want it for free. Many stores, including my own, have covered up that guarantee. The Copy and Print Center offers a 100% money back guarantee. When you get up to the checkout just say you no longer want the warranty and pocket the extra savings.ħ. If you say that you want the warranty before the associate goes to speak to a manager about a discount, the discount will be larger. Most stores will sell the product at cost. Stores are authorized to offer up to 15% off of the clearance price of an item in the store. I have seen items that are of better quality be substituted in for an out of stock item. Staples does not offer rainchecks, so if the product is out of stock in the store, three options exist – order the product from, find the product in another store, or substitute a similar item. When shopping at Staples remember that it has to be done by a coupon and you can ask to see the coupon before purchasing the item.ĩ. #STAPLES MY TIME MANAGER FREE#A common sales pitch would be, for this day only my manager has authorized me to give you a free service plan. This coupon was only distributed in the stores, so customers did not know about the true use for the coupon. An example is there was a $10 off a $60 shredder coupon. However because the store gets judged on the number of service plans that are sold (total dollar amount) coupons do exist. Sales Associates are not able to offer any special discounts to you. At the end of the shift the number of HP, Lexmark, and Dell cartridges are counted against the number of coupons offered.ġ0. Every coupon is counted in the book before a shift starts. Associates cannot give you random coupons (mainly the $3 ink ones) due to the new lost prevention procedures in place. It’s hardly commission, but there IS sales incentive. UPDATE: A current Staples supervisor writes, “Employees make quarterly bonuses if they meet sales and margin goals for every period during a quarter, which are payed out as 10-20 cents per hour worked during that time. Most of the time a big sale (laptops, etc) will have a manager approach you before the sale hits the register if you leave without any attachments. The managers make HUGE bonuses (as there bonuses are tied to the profit margin). Associates do not make commission, so there is no incentive for selling plans and attachments. An example would be you could get Norton 360 for 30 installed, or pay the 60 for it without the Easytech service.ġ2. While I am a tech in a store, I wouldn’t trust some of the other techs in the chain. Most techs are just Business Machines associates who have a little computer background. Easy Tech’s are in every store to provide technical support for the customers. If you have a problem ask to speak to a manger and most of the time they will offer you some sort of discount on a product or a free service in the store.ġ3. Managers have coupons kept in the safe that they can use for dissatisfied customers. We will use the more expensive Office Depot for future deliveries - less expense in time and damaged product that way.Office supplies insiders leaks confessions TOP retail readers staplesġ4. Each time they failed this basic business delivery instruction, and twice this resulted in damaging the order. Each time they claimed to put this in the notes for delivery. 4 - The reorder was also damaged and brought during non business hours.Įach time, we made clear what our business hours are, and to deliver them only to office staff directly during business hours. 3 - The order of cleaning supplies was thrown over our fence during non business hours, and damaged the supplies. After a month we had to re order them.Ģ - The second order was left outside our fence during non business hours. 1 - We ordered a box of non contact thermometers. However, every experience ordering delivery from has been a disaster, and my business will never use them again. The prices are incredible and the selection is great.
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